{"id":2351,"date":"2024-04-29T21:55:20","date_gmt":"2024-04-29T21:55:20","guid":{"rendered":"https:\/\/risemode.com?page_id=2351"},"modified":"2025-10-20T10:26:43","modified_gmt":"2025-10-20T13:26:43","slug":"ticketrma","status":"publish","type":"page","link":"https:\/\/risemode.com\/fr\/ticketrma\/","title":{"rendered":"Ticket RMA"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2351\" class=\"elementor elementor-2351\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c65500c e-flex e-con-boxed e-con\" data-id=\"c65500c\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a608f elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"a8a608f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<iframe loading=\"lazy\" src=\"https:\/\/orchid-gaur-721925.hostingersite.com\/ticketrma\" width=\"1760\" height=\"2000px\" frameborder=\"0\"><\/iframe>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-650eb3b e-flex e-con-boxed e-con\" data-id=\"650eb3b\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c985c elementor-widget elementor-widget-html\" data-id=\"c8c985c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!DOCTYPE html>\r\n<html lang=\"pt-BR\">\r\n<head>\r\n  <meta charset=\"utf-8\" \/>\r\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1\" \/>\r\n  <title>Popup RMA (Isolado)<\/title>\r\n\r\n  <!-- Fonts -->\r\n  <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n  <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n  <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Archivo+Black&family=Roboto:ital,wght@0,100..900;1,100..900&display=swap\" rel=\"stylesheet\">\r\n\r\n  <style>\r\n    \/* =========================\r\n       ESCOPO: tudo dentro de #rma-root\r\n       ========================= *\/\r\n    #rma-root {\r\n      \/* Vari\u00e1veis escopadas corretamente *\/\r\n      --rma-modal-bg: #181818;       \/* fundo do modal *\/\r\n      --rma-overlay: rgba(0,0,0,0.8);\/* fundo preto transl\u00facido *\/\r\n      --rma-accent: #0491ff;         \/* CLICK HERE *\/\r\n      --rma-close: #212121;          \/* CLOSE *\/\r\n      --rma-text: #ffffff;\r\n      --rma-text-dim: #cfcfcf;\r\n      --rma-radius: 16px;\r\n\r\n      \/* base tipogr\u00e1fica apenas aqui *\/\r\n      font-family: \"Roboto\", system-ui, -apple-system, Segoe UI, Roboto, Helvetica, Arial, sans-serif !important;\r\n    }\r\n\r\n    \/* Reset m\u00ednimo dentro do escopo para evitar heran\u00e7as do Elementor *\/\r\n    #rma-root * {\r\n      box-sizing: border-box;\r\n      font-family: \"Roboto\", system-ui, -apple-system, Segoe UI, Roboto, Helvetica, Arial, sans-serif !important;\r\n    }\r\n    #rma-root h1,#rma-root h2,#rma-root h3,#rma-root h4,#rma-root h5,#rma-root h6,\r\n    #rma-root p { margin: 0; }\r\n\r\n    \/* Overlay (fundo escurecido) *\/\r\n    #rma-root .rma-overlay {\r\n      position: fixed;\r\n      inset: 0;\r\n      background: var(--rma-overlay) !important;\r\n      opacity: 0;\r\n      pointer-events: none;\r\n      transition: opacity .2s ease;\r\n      z-index: 999998; \/* acima do Elementor *\/\r\n    }\r\n    #rma-root .rma-overlay.rma-show {\r\n      opacity: 1;\r\n      pointer-events: auto;\r\n    }\r\n\r\n    \/* Modal wrapper (centraliza) *\/\r\n    #rma-root .rma-modal {\r\n      position: fixed;\r\n      inset: 0;\r\n      display: grid;\r\n      place-items: center;\r\n      pointer-events: none;\r\n      z-index: 999999;\r\n    }\r\n\r\n    \/* Painel do modal *\/\r\n    #rma-root .rma-panel {\r\n      width: min(680px, 92vw);\r\n      background: var(--rma-modal-bg) !important;\r\n      color: var(--rma-text) !important;\r\n      border-radius: var(--rma-radius) !important;\r\n      box-shadow: 0 24px 60px rgba(0,0,0,0.5), 0 2px 10px rgba(0,0,0,0.35) !important;\r\n      padding: 22px 22px 20px 22px !important;\r\n      transform: translateY(10px) scale(.98);\r\n      opacity: 0;\r\n      transition: transform .22s ease, opacity .22s ease;\r\n      pointer-events: auto;\r\n      border: 1px solid #2a2a2a !important;\r\n    }\r\n    #rma-root .rma-modal.rma-show .rma-panel {\r\n      transform: translateY(0) scale(1);\r\n      opacity: 1;\r\n    }\r\n\r\n    #rma-root .rma-header {\r\n      display: flex;\r\n      align-items: center;\r\n      justify-content: space-between;\r\n      gap: 8px;\r\n      margin-bottom: 8px;\r\n    }\r\n    #rma-root .rma-title {\r\n      font-size: 1.15rem !important;\r\n      font-weight: 700 !important;\r\n      font-family: \"Archivo Black\", \"Roboto\", system-ui, -apple-system, Segoe UI, Roboto, Helvetica, Arial, sans-serif !important;\r\n      letter-spacing: .2px !important;\r\n      color: var(--rma-text) !important;\r\n    }\r\n    #rma-root .rma-body {\r\n      line-height: 1.55 !important;\r\n      color: var(--rma-text-dim) !important;\r\n      font-size: 0.98rem !important;\r\n      margin: 8px 0 18px 0 !important;\r\n    }\r\n\r\n    #rma-root .rma-actions {\r\n      display: flex;\r\n      justify-content: flex-end;\r\n      gap: 10px;\r\n      margin-top: 4px;\r\n      flex-wrap: wrap;\r\n    }\r\n\r\n    \/* Bot\u00f5es (namespace rma-btn*) *\/\r\n    #rma-root .rma-btn {\r\n      border: none !important;\r\n      padding: 12px 18px !important;\r\n      border-radius: 12px !important;\r\n      font-weight: 700 !important;\r\n      cursor: pointer !important;\r\n      transition: transform .06s ease, opacity .2s ease, box-shadow .2s ease, background .2s ease, outline-color .2s ease !important;\r\n      text-decoration: none !important; \/* <a> vira bot\u00e3o *\/\r\n      display: inline-flex !important;\r\n      align-items: center !important;\r\n      justify-content: center !important;\r\n      white-space: nowrap !important;\r\n      line-height: 1 !important;\r\n      font-size: 18px !important;\r\n    }\r\n    #rma-root .rma-btn:active { transform: translateY(1px); }\r\n\r\n    \/* CLOSE (cinza #212121) *\/\r\n    #rma-root .rma-btn-close {\r\n      background: var(--rma-close) !important;\r\n      color: #fff !important;\r\n      outline: 1px solid #2a2a2a !important;\r\n      box-shadow: none !important;\r\n    }\r\n    #rma-root .rma-btn-close:hover { filter: brightness(1.04); }\r\n\r\n    \/* CLICK HERE (azul #0491ff) *\/\r\n    #rma-root .rma-btn-primary {\r\n      background: var(--rma-accent) !important;\r\n      color: #fff !important;\r\n      box-shadow: 0 6px 18px rgba(4,145,255,0.35) !important;\r\n    }\r\n    #rma-root .rma-btn-primary:hover { filter: brightness(1.06); }\r\n\r\n    \/* X (ghost) *\/\r\n    #rma-root .rma-btn-ghost {\r\n      background: transparent !important;\r\n      color: var(--rma-text) !important;\r\n      outline: 1px solid #2a2a2a !important;\r\n      padding: 8px 12px !important;\r\n      font-size: 20px !important;\r\n      line-height: 1 !important;\r\n    }\r\n    #rma-root .rma-btn-ghost:hover { background: rgba(255,255,255,0.04) !important; }\r\n\r\n    \/* Acessibilidade: foco (somente dentro do escopo) *\/\r\n    #rma-root :where(a, button, input, textarea, select):focus-visible {\r\n      outline: 2px solid var(--rma-accent) !important;\r\n      outline-offset: 2px !important;\r\n      border-radius: 10px !important;\r\n    }\r\n  <\/style>\r\n<\/head>\r\n<body>\r\n  <!-- Wrapper para isolar do Elementor -->\r\n  <div id=\"rma-root\" aria-live=\"polite\">\r\n    <!-- Overlay -->\r\n    <div class=\"rma-overlay\" id=\"rma-overlay\" aria-hidden=\"true\"><\/div>\r\n\r\n    <!-- Modal -->\r\n    <div\r\n      class=\"rma-modal\"\r\n      id=\"rma-modal\"\r\n      role=\"dialog\"\r\n      aria-modal=\"true\"\r\n      aria-labelledby=\"rma-modal-title\"\r\n      aria-describedby=\"rma-modal-desc\"\r\n    >\r\n      <div class=\"rma-panel\" role=\"document\">\r\n        <header class=\"rma-header\">\r\n          <div class=\"rma-title\" id=\"rma-modal-title\">TICKET<\/div>\r\n          <button class=\"rma-btn rma-btn-ghost\" id=\"rma-btn-x\" aria-label=\"Fechar (Esc)\">&times;<\/button>\r\n        <\/header>\r\n\r\n        <div class=\"rma-body\" id=\"rma-modal-desc\">\r\n     Avant d\u2019ouvrir un ticket RMA, nous vous recommandons d\u2019\u00e9changer avec notre IA (CHAT GPT), car la plupart des probl\u00e8mes peuvent y \u00eatre r\u00e9solus. Cliquez sur le bouton bleu pour lancer la conversation. Si vous l\u2019avez d\u00e9j\u00e0 fait et souhaitez continuer, cliquez sur le bouton \u00ab Fechar \u00bb et remplissez le formulaire.\r\n        <\/div>\r\n        \r\n        <div class=\"rma-actions\">\r\n\r\n                      <!-- CLOSE fecha o modal -->\r\n          <button class=\"rma-btn rma-btn-close\" id=\"rma-btn-close\">FERMER<\/button>\r\n          <!-- CLICK HERE leva o usu\u00e1rio para a p\u00e1gina pedida -->\r\n          <a\r\n            class=\"rma-btn rma-btn-primary\"\r\n            id=\"rma-btn-link\"\r\n            href=\"https:\/\/risemode.com\/fr\/chat-ai\/\"\r\n            rel=\"noopener noreferrer\"\r\n            aria-label=\"Abrir chat AI em nova aba\"\r\n          >\r\n            CLIQUEZ ICI\r\n          <\/a>\r\n\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <script>\r\n    (function () {\r\n      \/\/ Refs isolados\r\n      const htmlEl   = document.documentElement;\r\n      const root     = document.getElementById('rma-root');\r\n      const overlay  = document.getElementById('rma-overlay');\r\n      const modal    = document.getElementById('rma-modal');\r\n      const btnClose = document.getElementById('rma-btn-close');\r\n      const btnX     = document.getElementById('rma-btn-x');\r\n      const btnLink  = document.getElementById('rma-btn-link');\r\n\r\n      if (!root) return;\r\n\r\n      const focusableSelector = [\r\n        'a[href]',\r\n        'button:not([disabled])',\r\n        'input:not([disabled])',\r\n        'select:not([disabled])',\r\n        'textarea:not([disabled])',\r\n        '[tabindex]:not([tabindex=\"-1\"])'\r\n      ].join(',');\r\n\r\n      function openModal() {\r\n        overlay.classList.add('rma-show');\r\n        modal.classList.add('rma-show');\r\n\r\n        \/\/ trava o scroll do documento sem classes globais\r\n        const prevOverflow = htmlEl.style.overflow;\r\n        htmlEl.setAttribute('data-rma-prev-overflow', prevOverflow || '');\r\n        htmlEl.style.overflow = 'hidden';\r\n\r\n        \/\/ foco inicial no CTA\r\n        requestAnimationFrame(() => (btnLink || btnClose)?.focus());\r\n\r\n        document.addEventListener('focus', trapFocus, true);\r\n        document.addEventListener('keydown', handleKeydown);\r\n      }\r\n\r\n      function closeModal() {\r\n        overlay.classList.remove('rma-show');\r\n        modal.classList.remove('rma-show');\r\n\r\n        \/\/ restaura overflow original\r\n        const prev = htmlEl.getAttribute('data-rma-prev-overflow');\r\n        htmlEl.style.overflow = prev || '';\r\n        htmlEl.removeAttribute('data-rma-prev-overflow');\r\n\r\n        document.removeEventListener('focus', trapFocus, true);\r\n        document.removeEventListener('keydown', handleKeydown);\r\n      }\r\n\r\n      function handleKeydown(e) {\r\n        if (e.key === 'Escape') {\r\n          e.preventDefault();\r\n          closeModal();\r\n        }\r\n        if (e.key === 'Tab') {\r\n          const focusable = modal.querySelectorAll(focusableSelector);\r\n          if (!focusable.length) return;\r\n          const first = focusable[0];\r\n          const last  = focusable[focusable.length - 1];\r\n          if (e.shiftKey && document.activeElement === first) {\r\n            e.preventDefault(); last.focus();\r\n          } else if (!e.shiftKey && document.activeElement === last) {\r\n            e.preventDefault(); first.focus();\r\n          }\r\n        }\r\n      }\r\n\r\n      function trapFocus(e) {\r\n        if (!modal.classList.contains('rma-show')) return;\r\n        if (!modal.contains(e.target)) {\r\n          e.stopPropagation();\r\n          (btnLink || btnClose)?.focus();\r\n        }\r\n      }\r\n\r\n      \/\/ Fecha por bot\u00f5es e cliques fora\r\n      btnClose && btnClose.addEventListener('click', closeModal);\r\n      btnX && btnX.addEventListener('click', closeModal);\r\n      overlay && overlay.addEventListener('click', closeModal);\r\n      modal && modal.addEventListener('click', (e) => {\r\n        const panel = modal.querySelector('.rma-panel');\r\n        if (panel && !panel.contains(e.target)) closeModal();\r\n      });\r\n\r\n      \/\/ Abre automaticamente ao carregar a p\u00e1gina\r\n      if (document.readyState === 'complete' || document.readyState === 'interactive') {\r\n        requestAnimationFrame(openModal);\r\n      } else {\r\n        document.addEventListener('DOMContentLoaded', openModal);\r\n      }\r\n    })();\r\n  <\/script>\r\n<\/body>\r\n<\/html>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Popup RMA (Isolado) TICKET &times; Before opening an RMA ticket, we recommend chatting with our AI (CHAT GPT), as most issues can be resolved there. Click the blue button to start the chat. If you\u2019ve already done that and wish to proceed, click the \u201cFechar\u201d button and fill out the form. CLOSE CLICK HERE<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ticket RMA - Rise Mode - Industry<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/risemode.com\/fr\/ticketrma\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticket RMA - Rise Mode - Industry\" \/>\n<meta property=\"og:description\" content=\"Popup RMA (Isolado) TICKET &times; Before opening an RMA ticket, we recommend chatting with our AI (CHAT GPT), as most issues can be resolved there. Click the blue button to start the chat. 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